Catégories
Trends

Dance ‘til dawn with party tourism

Who are these revellers?

Generally aged 18 to 35 years, party tourists travel in groups of friends, often of the same gender. Their stays are relatively short (3 to 5 days) and focus primarily on a destination’s nightlife, i.e., its bars, nightclubs and lively beaches.

Key to the choice of a party tourism destination is the social aspect. Party tourists opt for trendy destinations and like sharing their trips on social media. During their stay, these night owls can act like stars or millionaires by frequenting « hot » spots, drinking excessively and adopting behaviours they would not normally engage in. In New York City, visitors spend seven times more than residents do at night.

Marketing plays a major role in this, and a destination must position itself to attract its target clientele. The question is, should destinations be elitist or open to everyone? In Saint-Tropez, it’s hard to take full advantage of the nightlife unless one is some sort of VIP. In Ibiza, on the other hand, middle-class students rub shoulders with members of the jet set.

Strategies adopted by successful destinations

The « Movida » in Spain

With major cities like Madrid, Barcelona, Ibiza and Valencia, Spain is a particularly attractive destination for night owls. Its trademark is its openness, wide variety of venues and the world-class DJs working in its clubs. Dance clubs are open until 6 or 7 in the morning, and the subway and buses run all night long. The marketing campaign of the Tourist Office of Spain promotes all this on the organization’s Website.

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Source: ©Instituto de Turismo de España (TURESPAÑA)

Berlin’s underground culture

Berlin’s cultural scene has thrived since the fall of the Wall and is now reclaiming the city. Converted spaces are all the rage: dance clubs have been set up in former factories, the vaults of shuttered banks, abandoned pools and disused buildings from the Communist era. Berlin plays up its « underground » reputation, vibrant LGBT* scene, extensive transit system and world-renowned techno music. Its tourist office even links to a Website, called clubMATCHER, which helps visitors find the club most suited to their style.

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Source: clubMATCHER

London’s cutting edge club scene

The hub of western culture, London is home to a wide variety of dance clubs, running the gamut of musical styles. Taking part in this « clubbing culture » gives visiting revellers an excellent way to meet locals: Londoners spend a quarter of their income on going out, and nearly 500,000 people pass through the clubs of the British capital on any given Saturday night. An interesting initiative is Surya, a club that embraces the trend of sustainable development; its dance floor generates energy from the dancers’ movements.

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Amsterdam’s free spirit

Amsterdam has a well-established reputation for lively nightlife. The city is known for its liberal attitudes, as well as its safety, cleanliness and hospitality. At all hours, visitors can easily get around by bike or public transit. Despite a relatively undeveloped music scene, Amsterdam clubs play host to well-known DJs and attract visitors looking for new experiences that are often prohibited in their country of origin.

The vices of Las Vegas

In Sin City, the ultimate fun destination, clubs stay open all night and revellers can buy alcohol at any hour of the day. To compensate for falling gambling revenues and attract young adults, the city has promoted the development of party tourism. More and more casinos are opening their own nightclubs and visitors want to live the life of the rich and famous during their stay. Anything goes because, after all, what happens in Vegas, stays in Vegas…

Montreal hospitality

The city owes its party reputation to its relaxed and open atmosphere, as well as to large-scale international events popular with clubbers like the Bal en Blanc (White Party) and the Black & Blue Festival. The city benefits from its proximity to the United States and attracts fun-seeking Americans under the age of 21. According to Tourisme Montréal, CNN Travel ranked Montreal number 7 on a list of the world’s 10 best nightlife cities in 2012.

Party tourism requires good planning

Nightlife cannot be organized and promoted without regulatory support. By-laws governing the sale of alcohol and the business hours of nightclubs have a definite influence on a destination’s ambience. The challenge is to successfully reconcile the world of night owls with that of sleepers. The examples provided above illustrate the importance of offering diverse products adapted to this particular niche tourism market. When opting for a holiday focussed on nightlife, travellers look for public transit and open-minded locals. Finally, it is essential that a destination be able to ensure the safety of its visitors, as well as residents, and successfully deal with the excesses associated with this type of travel (i.e., drugs and alcohol). These vacationers do not, however, want to feel inhibited, because the key to their fun is the ability to really cut loose.

Throughout the year, party tourism attracts big-spending visitors, which helps offset the phenomenon of seasonal variation. In conjunction with more traditional forms of tourism, it can also encourage more direct and authentic interactions between visitors and locals. Finally, this sector’s association with the cultural scene energizes destinations, thereby making them more attractive to other customer segments.

* LGBT market: lesbian, gay, bisexual and transgender (see also: Fidèles, réceptifs et festifs: portrait des touristes LGBT américains).

Catégories
Ailleurs dans le monde @en

Examples of best practices for improving accessibility

From train stations to youth hostels and tourism offices, best practices in accessibility are now in place in France, thanks to the Law of February 11, 2005, which promotes the equality of rights and opportunities, participation and citizenship of people with disabilities. This law, in effect, recognizes the principle of accessibility for all, regardless of disability.

What are best practices in tourism accessibility?

According to a report carried out by Kéroul, in cooperation with the Canadian Tourism Commission, best practices in tourism accessibility must:

  • Foster accessibility with short-, medium- and long-term actions involving destinations and municipalities as well as tourism organizations.
  • Be transferable, that is, reproducible as is or with adaptation.
  • Inspire action by highlighting the importance of acting « outside the box, » for example, by bringing together new players and mobilizing them around common issues.
  • Encourage involvement of public and private organizations.
  • Address real needs.

In France, six criteria were used to help determine the selection of 14 exemplary accessibility projects, out of the 220 submitted to the Ministry of Ecology, Sustainable Development, Transport and Housing:

  • Quality of use
  • Quality of urban planning, aesthetics and innovation
  • Safety
  • Environmental quality
  • Governance and cooperation
  • Overall structure of the project

The 14 best examples were published in the Compendium of best practices for making cities more accessible (Recueil de belles pratiques et de bons usages en matière d’accessibilité de la cité) and we present some of them below.

Auberge de jeunesse l’Escale

The Escale project meets the needs of all types of impairments: mobility, visual, audio or intellectual. During the Bonnes_pratiques_handicapes_ang_image1construction stage, this youth hostel opted for integrated accessibility, which means adaptations are only perceived by the users who need them. « Ordinary » clients will not notice the following: the pattern of lobby tiles, some of which are coarse-grained, indicates a path; toilets are installed on darker backgrounds so they can be seen by people with visual disabilities; the signage combining text and images was created largely for those with intellectual disabilities; the elevators talk and doors have low threshold heights. The Dunkerque urban community managed to involve all the partners in the project, particularly the development company and the future operator.

Vanoise National Park mountain hut

Plan du Lac, a mountain hut built in the Maurienne valley at an altitude of 2351 m, was designed to be accessible to people with mobility or visual impairments. It features adapted bathrooms, special signage (panels with raised letters, audio tactile tools), inclined surfaces, an exterior ramp and specially arranged furniture. Visitors can also borrow a device that transforms a city wheelchair into an « all-terrain » wheelchair (see picture), as well as audio guides and booklets for people with visual impairments. All the local players—elected officials, technicians and associations—worked very closely together to create Plan du Lac.

http://youtu.be/L_XVcFaVko0

Gîtes Les Salicornes

This holiday rental offers two kinds of accommodation: one is adapted for the four types of disabilities, while the Bonnes_pratiques_handicapes_ang_image2other is for mental and hearing disabilities. Access to the lodgings is facilitated by a parking lot with compacted ground, access ramps, an absence of door thresholds and paths with tactile elements in contrasting colours. The bathroom, kitchen and bedrooms are fully adapted, thanks to features like grab bars, contrasting colours, low furniture on wheels, and plugs and light switches positioned at the proper height.

The quality services and high degree of accessibility enable travellers with disabilities to enjoy a vacation home with as much autonomy as possible.

Saint-Cloud/Val d’Or train station

In February 2006, the SNCF (French rail company) created an advisory council of people with disabilities or reduced mobility from eight national associations representing all types of disabilities. The Saint-Cloud/Val d’Or train station project was the result of this cooperation. It includes a new footbridge that overlooks all the tracks and connects the two platforms, which were completely renovated and outfitted, along the edges, with tactile warning strips. Passengers can access the footbridge via elevator or escalator. The train station features the following facilities and accommodations:

  • An arrow with an audible alert to help people with visual impairments navigate within the train station
  • Double indicator strips that are recognized and reassuring for people with visual, mental or intellectual impairments
  • Ramps to facilitate the movements of people with reduced mobility and those encumbered with luggage or strollers
  • A virtual character named Jade, who translates any audio announcements into French Sign Language

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Source: developpement-durable.gouv.fr

 

Office de tourism/Vitrine des métiers d’arts in Villedieu-les-Poêles

When the tourism office/showroom for handicrafts was built in Villedieu-les-Poêles, it was designed to be accessible in every way. It features physical accommodations aimed at all disabilities, as well as adapted pedagogical tools for visitors (tactile tours, Braille guides, portable induction loop systems in all the rooms to enable hearing aid users to hear more clearly, etc.) and special staff training. Initially designed for members of the public with disabilities, some of the features are now offered to everyone: guided tours, interactive games for people with intellectual impairments and improvements to the visual comfort of exhibition spaces.

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The grounds of the building were renovated to facilitate access and connect it to downtown and other nearby facilities via a safe, accessible route.

In France, there were 5,000 certified sites in 2011 (30% of rental homes and furnished apartments, 12% of hotels, 17% of holiday accommodations and 10% of heritage sites). In Québec, the Accessible Road includes 170 cultural and tourism establishments such as hotels, theme parks, heritage sites, cultural attractions, tourist information sites, gardens and nature parks. In the United States, tourism accessibility should increase with the March 2012 implementation of new guidelines for places like hotels, airlines and attractions, the goal of which is to increase accessibility for people with disabilities and make it easier for them to travel. There are surely other examples of best practices. Do you know of any? Let us know by leaving us a comment at the bottom of this article.

 

Sources:

– Kéroul and Canadian Tourism Commission. « Best Practices in Tourism Accessibility for Travellers with Restricted Physical Ability, » APEC Tourism Working Group, October 2003.

– Masson, Annette. « Tourisme et handicaps : déjà 10 ans et 5,000 sites labélisés« , handicap.fr, December 1, 2011.

– Michaud, Annick. « Accessibilité aux divers handicaps : des lauriers pour L’Escale« , La Voix du Nord, March 14, 2012.

– Ministère de l’Écologie, du Développement durable, des Transports et du Logement. « Recueil des belles pratiques and des bons usages« , developpement-durable.gouv.fr, consulted March 23, 2012.

Web sites:

Gîtes Les Salicornes

Vanoise National Park

Catégories
Sustainable tourism

“Green” practices in British Columbia’s B&B industry

Numerous studies have examined environmental practices in hotels (Winter & Azimi, 2006; Johnson, 2008; Hanna, 2008; Gunter, 2008; Bohdanowicz, 2005), but very few have focussed specifically on the environmental practices of the B&B industry.  Bed and breakfasts (B&B) are defined as lodging establishments set in a residence that offer overnight accommodations and breakfast (Rushmore & Baum, 2001). B&Bs are, by definition, much smaller than typical lodging operations, which are usually full-service hotels; however, the B.C. Ministry of the Environment in 2007 found that residential and commercial buildings in B.C., which include B&Bs, produced 12% of total greenhouse gas emissions.  With the recent Olympics held in British Columbia, the focus had to be on environmental initiatives for all players and actions taken to further this environmental agenda. A study was done to assess the current “green” practices in British Columbia’s B&Bs as well as to determine the awareness of owner/operators about such practices and their level of participation.  The study also identified and measured what owner/operators felt were the barriers and incentives to implementing “green” practices.

The primary data used for this study was based on 146 valid responses from B&Bs in British Columbia (13% of an 1100 sample size), which were completed using an online survey tool in October 2008.  Research found that a significant number of B&B owner/operators indicated they have implemented “green” practices in their operations. The most common “green” practice was recycling; an average 73% of owner/operators “always” recycle. Owner/operators also exhibited environmental awareness by “usually” or “always” purchasing organic (40%), locally grown (66%) and low-toxic items (62%). The tendency to purchase organic and local items depended on availability and the B&B’s location, with remote locations finding this difficult. Additionally, 80% of participants indicated that they take the initiative to learn about environmental management. This shows that the trend of becoming more sustainable is apparent within B&Bs in B.C.

Barriers that hindered B&B operators from implementing “green” practices included financial restrictions, lack of resources and location. The financial restrictions cited as a barrier were also consistent with the response that a monetary incentive would be effective. The majority of respondents were not part of a “green” association that recognizes environmental initiatives through certification. In fact, no standard certification process exists for B&Bs in B.C.

Recommendations from this report outline how stakeholders could help B&Bs develop more “green” practices. First, government and associations could improve communications and increase the availability of feasible “green” practices that B&Bs could implement. The creation, implementation, communication and monitoring of government incentive programs in the field of sustainability would also improve B&Bs “green” practices. Second, an association could be created at the provincial or local level to recognize “green” initiatives through certification. Third, B&Bs could also become more aware of the current provincial and federal incentives offered to establishments for retrofitting.

Overall recommendations for government, associations and industry include the creation of a co-operative marketing initiative involving all three stakeholders.  This initiative could help increase awareness of “green” practices and specifically target the “green” niche market. The study notes that B&Bs are often not considered when discussing the impact of tourism and its contributions to mitigating climate change or moving towards more sustainable tourism. If Canada is to be seen as an eco-conscious destination, the B&B industry must not be forgotten. – new-

Bibliography
– Bohdanowicz, P., «European Hoteliers’ Environmental Attitudes: Greening the Business», Cornell Hotel and Restaurant Administration Quarterly, vol. 46 no 2, 2005, p.188-204.
– Gunter, H., «State programs help define green hotels», Hotel & Motel Management, vol. 223 no 10, 2008, p. 4.
– Hanna, E., «Setting the guestroom for the guest», Hotel & Motel Management, vol. 223 no 10, 2008, p. 48.
– Johnson, A., «Savings by the load», Hotel & Motel Management, vol. 223 no 11, 2008, p. 34.
– Rushmore, S. & Baum, E., «Hotel and Motels: Valuations and Market Studies», USA: The Appraisal Institute, 2001.
– Winter, J. P. & Azimi, S. L., «Less Garbage Overnight: A Waste Prevention Guide for the Lodging Industry», New York: INFORM, 1996.

Catégories
Human resources Management

What’s to be done with your VIC?

The existence of the internet and the increased number of information tools available at destinations mean fewer queries are being addressed to VICs (visitor information centres) and tourist information desks. Many such information offices are becoming all‑purpose tourist service centres, just to survive. However, this may not be the solution for all. Perhaps some of them should focus on providing a truly welcoming experience.

Decrease in on-site tourist information requests

Thanks to the internet – the primary travel information and planning source – visitors arrive at their destinations better informed. That being said, many tourists are still interested in obtaining additional information and advice during their stay, which implies that visitor centres and tourist information offices still have a role to play. However, destinations now boast a wider variety of information sources:

  • increased commercial signage
  • better organized tourist information signs
  • increased number of display racks (for guides, brochures and flyers)
  • use of podcasts by many destinations
  • more hotels offering concierge services
  • advent of radio stations targeting tourists directly

Another increasingly popular option is the interactive terminal. By offering visitors fast, self-guided access to information, these terminals appeal to tourists who are less inclined to speak to a representative, increase the number of points of service and extend access to information beyond the usual business hours of information centres. These terminals can already be found in Europe (the photo pictures one in Brussels) the US and even in Canada. Given this situation, what is the role of tourist information offices?

One option: enhanced, diversified services

According to many information office administrators, visitors are now turning to them for more specific needs and services. This reality means staff must be better informed about regional products and capable of providing more specialized services. For example, visitor centres are providing information on the entire region, making hotel and restaurant reservations, and selling tickets for attractions, guided tours and local shows.

To attract more visitors, many information offices have also developed various commercial services (shops and restaurants). To preserve local flavour, some offices are focussing on shops and displays that promote and sell locally grown products as well as regional arts and crafts.

Finally, some tourist information offices are trying to become true windows on local tourism products by organizing exhibitions or holding events directly on site.

The guiding idea is that the information office becomes a « service centre ». Tourist information representatives should act as regional concierges, or super customer service agents capable of meeting a wide variety of requests, both tourism-related and not.

Examples of service centres

This approach is already in use in the US. A prime example is Philadelphia’s new $38 million multi-functional centre, the Independence Visitor Centre. There visitors can find:

  • concierge and reservation service for hotels and restaurants
  • information office, with a list of daily events
  • ticketing for local tourist sites
  • free, informative historical and orientation films
  • informative, touch screen computer kiosks
  • maps and brochures of parks, the city and the region
  • the Pennsylvania General Store Café
  • the Independence Store
  • and more

For a virtual tour: www.independencevisitorcenter.com/inside.htm.

There is also the Times Square information centre in New York City that, in addition to traditional tourist services (multilingual tourist counsellors, maps, brochures, etc.), also offers:

  • books, posters and other souvenirs of Times Square
  • coffee, snacks and refreshments
  • tickets for Broadway shows and sightseeing tours
  • a post office booth
  • an ATM
  • free internet access (courtesy of Yahoo)
  • a free digital photo sent to a friend (courtesy of Earthcam)
  • free electronic postcards (courtesy of Panasonic)
  • and more

Of course, having to offer such a wide variety of services puts extra pressure on the staff, who must adapt their equipment and work methods to ensure the quality of the services offered to the public. Also, it requires a major investment to be able to provide all these services. Therefore, this is not necessarily the ideal solution for all tourist information centres.

Calling all volunteers!

For many managers, just finding the staff to offer basic services is a major challenge. Unusual work schedules, seasonal fluctuations and a diverse clientele all make it difficult sometimes to recruit the necessary personnel. To meet this challenge, many destinations are training volunteers interested in welcoming visitors and sharing their passion for their part of the country. Destinations like Dallas and Vancouver are even recruiting directly on their websites.

In addition to saving money on salaries, this approach gives destinations access to a bigger bank of human resources and, more importantly, to increased community participation in welcoming visitors. Because tourists are looking for authenticity, real experiences and contact with the local culture, the presence of volunteers can help satisfy a tourist’s interest in mingling with locals.

Focus on welcoming rather than informing

If we try to define hospitality, it is often the little things that stand out – a handshake, a smile and receptiveness -rather than the service rendered. So rather than simply adopting the option of the ?super service centre,? information offices could focus instead on welcoming. Why not become an inviting, friendly place to be, that would also be frequented by locals?

Appropriately furnished and organized, these visitor centres could become drop-in centres, places where visitors and locals alike could meet for coffee, talk about what to do that day and share their experiences. Perhaps they could be places that tourists would want to visit, even if they did not need any information. After all, when they are far from home, tourists want to be thought of as friends, not strangers!

Source:
– Arseneault, Paul. « Accueil, information et interaction, » talk given at the Journées annuelles de l’accueil touristique 2006, October 26, 2006.