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Les petites municipalités québécoises misent sur le tourisme

Se tailler une place dans l’industrie touristique pose de nombreux défis aux petites localités québécoises : manque de ressources financières, enjeu de l’accessibilité, mise en marché difficile, etc. Lors du premier forum sur le développement touristique local, organisé par Lemay Stratégies les 20 et 21 avril derniers à Nicolet, les conférenciers et panelistes ont prouvé que la mobilisation de la communauté est un gage de succès du développement touristique.

 

Croissance du tourisme local

Lemay Stratégies a effectué un sondage auprès des participants du Forum provenant de villages et de municipalités de moins de 15 000 habitants, afin de jauger leur développement touristique. Parmi les 174 répondants, 45 % étaient des organismes de développement économique ou touristique, 42 % étaient des municipalités ou des villages et 13 % étaient des attraits, organismes nationaux, etc. Voici quelques faits saillants :

  • Plus de la moitié (53 %) des répondants affirment que leur village ou municipalité a connu une croissance modérée (de 1 à 20 %) au cours des cinq dernières années et seulement 5 % ont eu une croissance forte (plus de 20 %).
  • Les principaux freins au développement sont l’accès au financement (79 %) et l’absence de promoteurs (72 %).
  • Les éléments favorisant le développement sont les nouveaux projets (80 %) et l’innovation dont ces derniers font preuve (74 %).

Les principaux produits touristiques en croissance au cours des cinq dernières années sont :

  • l’agrotourisme et le tourisme gourmand (75 %);
  • le plein air (72 %);
  • les événements (64 %);
  • le camping (62 %);
  • les attraits et les activités culturelles (60 %).

Trois produits ont connu une décroissance : le magasinage (34 %), le tourisme d’affaires (16 %) et les sports motorisés (12 %). Les répondants prévoient une croissance plus importante pour tous les produits au cours des cinq prochaines années, en particulier l’agrotourisme et le tourisme gourmand (86 %), le plein air (80 %) ainsi que les attraits et les activités culturelles (78 %).

graphique produits touristiques québécois

Des municipalités prêtent main-forte pour réinventer leur destination

Selon M. Beaubien, propriétaire de plusieurs hôtels au Québec, la collaboration de la municipalité facilite beaucoup le travail des investisseurs privés comme lui. De nombreux villages et municipalités sont d’ailleurs impliqués dans le renouveau de leur destination touristique. Voici quelques bonnes pratiques mentionnées pendant le Forum.

Après dix années de démarches, la municipalité de Saint-Camille en Estrie a récemment acheté l’église pour la reconvertir en salle multifonctionnelle, accueillant des évènements de petite et moyenne envergure. La coopérative Destination Saint-Camille, qui regroupe sept entreprises de la région, sera responsable de la gestion et de la promotion des congrès, des colloques et des formations. Un projet inspirant pour une communauté d’à peine 500 résidents. 

Coaticook en Estrie a été un collaborateur important de l’implantation de Foresta Lumina au Parc de la Gorge de Coaticook. Faisant suite au succès du projet, la municipalité qui souhaitait bénéficier elle aussi de la nouvelle notoriété du Parc a installé en 2015 des lanternes dans son centre-ville, afin de recréer la même ambiance.

2.Coaticook_Foresta_lumina

Source : Le Progrès

Situé dans la région de Lanaudière, Saint-Donat souhaite mettre en place une stratégie de marketing territorial en devenant le premier « Parc naturel habité ». Cette appellation qui mise sur les attraits naturels et les activités touristiques servirait d’image de marque pour la ville, mais aussi pour les entreprises de la région.

L’action citoyenne au cœur du renouveau de la destination

« l’acceptation et l’implication du milieu dans le projet furent les conditions de réussite »

Parfois, la mobilisation des citoyens permet à une destination touristique de se réinventer voire de se créer. En 2014, Saint-Jean-Port-Joli, situé dans la région de Chaudière-Appalaches, a tiré profit de la fibre entrepreneuriale des nombreux artistes et créateurs de la localité afin de créer une offre de tourisme créatif. Ce projet innovant, entrepris par l’Office du tourisme de la MRC de L’Islet, a pour but d’augmenter la durée de séjour des visiteurs. Saint-Jean-Port-Joli, village créatif offre onze choix d’ateliers allant de la demi-journée à des séjours de 3 à 5 jours. Jean St-Pierre, directeur général de l’Office du tourisme, a rappelé que l’acceptation et l’implication du milieu dans le projet furent les conditions de réussite. En 2015, la municipalité a reçu le prix de Meilleure Destination de Tourisme Créatif, décerné par le réseau international Creative Tourism Network. Une reconnaissance qui place le village sur l’échiquier mondial.

3.MRC de l'islet_tourisme_creatif

Source : Office du tourisme de la MRC de L’Islet

Un groupe de citoyens de Rivière-au-Renard, en Gaspésie, est à l’origine du plan de revitalisation du village. Regroupés au sein de la corporation de développement de Rivière-au-Renard, ces citoyens souhaitent positionner le village au plan touristique en tant que « Capitale des pêches du Québec ». Les axes de développement de ce projet de 16 millions de dollars comportent des promenades le long de la rive, des pistes cyclables, une plage, un économusée ainsi qu’un traversier entre les municipalités de Gaspé, de Havre-Saint-Pierre et de l’île d’Anticosti qui reliera les cinq parcs nationaux.

Développer le tourisme rural par une politique nationale

Raija Ruusunen est coordonnatrice nationale du tourisme rural en Finlande, le programme national de développement rural débuté en 2006. Créer des réseaux, renforcer la coopération entre les instances nationales et régionales ainsi que promouvoir les meilleures pratiques figurent parmi les objectifs de cette stratégie. Mme Ruusunen en a présenté les différents axes de développement, dont :

  • le tourisme de plein air. Intégré au sein d’un réseau de 50 acteurs régionaux, ce nouveau modèle permet une coordination thématique de développement national et une communication permanente avec les régions.
  • le tourisme villageois. Le projet qui rassemble 16 villages est basé sur la coopération entre les entreprises et inclut aussi les résidents. Le secteur privé en fait également la promotion : une maison d’édition a publié une brochure touristique « Bienvenue au village » et des consultants privés accompagnent les villages dans le développement de leurs activités touristiques.

 

Le Forum a permis de souligner les facteurs de succès du développement touristique local : mobilisation, partenariats, entrepreneuriat, innovation, créativité et dynamisme. Enfin, comme l’a affirmé M. Beaubien, si une destination détient un produit unique, il est certain qu’elle réussira à se faire connaître.

Quels sont les projets touristiques portés par la communauté de votre village ou de votre petite municipalité?

 

Image à la une : Saint-Jean-Port-Joli; source : ©QuébecOriginal

Catégories
Products and activities Trends

Whale-watching trends: Québec’s position in 2009

Whale watching is still the fastest growing sector of general wildlife tourism worldwide and this is important for Québec, since marine tourism is a lucrative activity. According to a recent report, 13 million people went whale watching in 119 countries in 2008, compared to 9 million in 87 countries in 1998.(1) In the past 10 years, the whale watching industry has grown at an average rate of 3.7% globally, although with slight variations. For example, it grew by 13% in Asia, Central America and the Caribbean, by 10% in South America, Oceania and the Pacific Islands and by 7% in Europe. Although North America remains the largest whale-watching destination as it hosts almost 50% of all whale watchers worldwide (Table 1), the sector’s growth there has slowed to 1.5% per year.

Whale watchers

Québec in the context of Northeastern America

Marine wildlife observation, particularly whale watching, is a well established part of the nature experience in Québec and the hotspot for this remains the Saguenay-St. Lawrence Marine Park (SSLMP). In this area covering 1,245 km2, a variety of marine creatures (including rare species such as belugas and blue whales) can regularly be spotted, even in close proximity to the shore.

Although the number of whale watchers has grown internationally, a general decline has been observed in the last 10 years along the Atlantic coast of North America. Québec is an exception, posting modest growth between 1998 and 2008 (Figure 1). Meanwhile, fewer visitors participated in whale watching in neighbouring destinations, with numbers declining by 25% in New England but only slightly in Nova Scotia and New Brunswick.

Number whale watchers

The impact of fewer whale watchers along the Atlantic coast of North America in the past 10 years is a drop in the number of tour operators offering whale-watching activities (Figure 2). However, the reduced number of tour operators in Québec is due primarily to business consolidation.

Number tour operators

Total expenditures attributed to whale watching are the highest in New England along the Atlantic coast, despite the decline in the number of whale watchers in the area (Figure 3). In this area, the industry generates $138.45 per whale watcher, with international clients comprising about 15% of the market. Québec ranks second in total expenditures, generating an average of $142.55 per whale watcher, with international clients making up about 20% of the market.(1)

Expenditures whale watching

Tourism in Québec’s whale-watching hotspot

In the SSLMP area, statistics show that an estimated 274,000 visitors took part in commercial boat-based whale watching in 2005, while the number of kayakers was over 35,000 per year. A further 60,000 participated in land-based whale watching at various locations around the marine park. Although about 40% of visitors were on day trips, another 60% spent an average of 3.2 nights in the marine park area and 40% were repeat visitors. (2) Whale watching clearly has a positive economic impact, but tourism benefits the park’s resource management very little or not at all because tour companies are not required to spend any of their profits on conservation efforts.(3) However, a few tour companies are associated with GREMM, a non-profit organization dedicated to scientific research on the marine mammals of the St. Lawrence and education for the conservation of the marine environment. Visitors can contribute directly to GREMM’s efforts by becoming a member, visiting the museum in Tadoussac and participating in initiatives such as the ‘adopt a whale’ program. (4)

Although whale watchers are generally satisfied with their visit to the marine park,(5) there is also growing concern that the services offered are not entirely meeting demand, meaning a proportion of people may not be getting what they want out of their wildlife-viewing trip. According to recent visitor surveys, while visitors are generally very satisfied with the area, the educational component is weaker, with surveys showing only 46% of visitors are satisfied with their learning experience. This suggests that education and learning are not fully integrated into the visitor experiences currently offered. The fact that the majority of visitors observe wildlife from large motorized boats and cruise ships is an indication that marine wildlife viewing is very much oriented to “mass” nature tourism. Some visitors also express concerns that several tour boat operators seem to be chasing after whales.

Tourism is a closely monitored activity in the park and, since the implementation of special regulations in 2002,(6) amongst other measures, tour boat operators are required to have a permit, follow speed limits and respect distance requirements when approaching marine mammals. As belugas are endangered, they must be excluded from observation activities completely. At the present time, the tourism industry has been granted 59 observation permits, divided amongst some 16 companies. Although the marine park is vast, most boats leave from the quays at Baie-Sainte Catherine and Tadoussac, generating intense maritime traffic of about 80,000 trips per year. The resulting environmental impacts are numerous and include noise, traffic and collisions with marine mammals.(7)

Where to next?

The whale-watching industry has reached a certain maturity in Québec, compared to other destinations, although it appears to be a viable activity for now in the context of the North American Atlantic coast. Some of the issues raised in the Saguenay-St. Lawrence Marine Park suggest that the tourism sector could reassess its approach to operations management and work to find a balanced co-existence with conservation. It is in the industry’s interest to manage wildlife observation more responsibly, so perhaps there is a need for a sector-wide educational toolkit, as well as some voluntary measures, such as certification and a code of ethics for responsible operations.

The local tourism industry could also collectively reconsider how to positively contribute to the conservation value of the park, since it is a protected area and an industry hotspot. Other things to review include the type of experiences offered, and what actions could be taken to ensure that the interests of the growing, and more eco-conscious, responsible travel market are also met. The park and industry alike could benefit by making interpretation a more integral part of the visitor experiences offered. Besides teaching people about conservation issues, they could encourage a variety of other low-impact activities already offered in the wider Saguenay region, such as those along the Whale Route.

Sources:

(1) O’Connor, S., Campbell, R., Cortez, H., & Knowles, T. (2009) Whale Watching Worldwide: Tourism numbers, expenditures and expanding economic benefits, a special report from the International Fund for Animal Welfare, Yarmouth, MA, USA, prepared by Economists at Large.

(2) Parks Canada. (2005) Visitor Survey. Québec Service Centre, Parks Canada Agency.

(3) Saguenay–St. Lawrence Marine Park. (2008) Report of the public consultations on the Review of the Management Plan. Saguenay St. Lawrence  Marine Park. 43 p.

(4) Group of Research and Education on Marine Mammals (GREMM). Last accessed Oct 13, 2009. http://www.gremm.org

(5) Gosselin, D. and Priskin, J. (2009) Présentation dans le cadre de l’atelier de travail collectif sur les activités en mer au Parc marin du Saguenay—Saint-Laurent. September 9-10, 2009, Tadoussac.

(6) Marine Activities in the Saguenay–St. Lawrence Marine Park Regulations. Last accessed Oct 13, 2009. http://www.parcmarin.qc.ca/1942_an.html

(7) Gareau, D., Pagé, M., Balej, R., Langlois, D. and Désaulniers, J. (2009) Activités en mer au parc marin du Saguenay-Saint-Laurent. Document de reflexion 2009 aux fins de discussion. Parc marin du Saguenay-Saint-Laurent, Tadoussac. 30 p.

Catégories
Products and activities Sustainable tourism

Opportunities and Issues in eco-adventure tourism in Quebec (Conference Report)

The eco-adventure sector of Quebec is comprised of small to medium sized businesses with vast variations in client numbers and profits and this year’s annual AÉQ* conference highlighted the numerous challenges facing this industry. These are not radically different from those in other developed countries, but are typical of an emerging sector constrained by having to adhere to strict principles.

In the era of sustainable development, the social and environmental responsibility of businesses is paramount and this is remains a challenge in Quebec on many levels. Although a clear effort has been invested to organize eco-adventure tourism in Quebec, certain areas need improvement. Many of the issues, as their solutions are complex and interrelated, including small profits, acute seasonal fluctuations in visitor numbers, leadership, organizational structures and governance. This article is not an exhaustive discussion of all issues, but is a general report of what has been highlighted during the conference this year.

Human resource problems

Although economic trends suggest eco and adventure tourism continues to grow, numerous businesses seem to struggle with small profits, recruiting and keeping competent guides, ensuring fairness and equality of salaries (especially in remote areas and in winter). The reality of eco-adventure guides is difficult, in the face of very low salaries and limited professional recognition, as there are no industry standards for their employment in Quebec. This creates inequitable situations between businesses, as well as guides who are trained and experienced, and those who are not, and between guides from certain institutions and those belonging to professional associations. The ratio of « real’ employment opportunities in Quebec in adventure and ecotourism guiding vs. the number of trained guides on the job market is also an issue.

Regional development

The contribution of eco and adventure tourism to regional development is variable across the regions of Quebec. In general, regional development remains a big challenge for numerous reasons, notably in remote areas with limited infrastructure and service provision.

As elsewhere in the globe where regional economies are traditionally dependent on natural resources, Quebec struggles to favorably and quantitatively present ecotourism. For example, a mining company is often ready to invest 500 million $ and guarantees 300 jobs for 30 years. In the same region, an ecotourism company can say that 10 guides may be needed over this period (if all conditions remain favorable). This is difficult to resolve, but can be addressed firstly by having reliable studies that monitor the net social, economic and environmental benefits of ecotourism in Quebec.

Furthermore, it appears that the eco and adventure sector has a low profile in certain regions and is not always actively involved in important decision-making processes. A solution may be to be more proactive and communicate with elected members, as well as the general community, who need to be informed and educated about the values of ecotourism. Ecotourism can be relatively easily integrated into existing economic and social structures and harness partnerships that have multiple benefits. It appears that Quebec needs a more precise vision for eco and adventure tourism in each region, as well as a series of strategies and implementation plans for the medium and long-term in an economic, social and environmental sense.

Resources and Environment

The long-term prosperity of the industry depends on access to quality natural resources, which was a recurring theme throughout the conference. Equally, the threats created by extraction industries were emphasized (especially forestry and hydroelectric dams). The question of protected areas is a continuing issue and concern remains over the small % of protected areas in Quebec compared to global trends. The global challenge of providing access to protected areas whilst maintaining the quality of resources is equally pertinent in Quebec.

Quebec’s eco and adventure sector is working towards reducing negative environmental and social impacts through Leave No Trace, a proactive international program, adapted and implanted via AÉQ and its partners. The program aims to reduce and avoid negative impacts via education, research and partnerships, while ensuring the needs and satisfaction and needs of users. Although everyone agreed on the importance of the program, the reality of implementation and adaptation remains a challenge, often due to practical difficulties.

Products and Marketing

Quebec has a range of eco and adventure products, but it could improve its positioning in the face of fierce global competition as an eco-destination. How to sell Quebec’s winter ‘appropriately’ and ‘hot’ remains probably the biggest challenge. Given the climatic extremes, businesses could diversify their product and be more polyvalent. There is a need to create more networks around regional product themes, as highlighted by the noteworthy case of the ‘Appalachian Trail’. Many opportunities also remain to develop more combined ‘nature and culture’ products in Quebec. As it was well noted, if Americans can successfully develop products such as ‘in the footsteps of Henry D. Thoreau’, why can’t Quebec offer ‘along the trails of Vigneault’ on the Côte Nord? The regional product possibilities are festinating.

There is still room in Quebec’s eco-adventure sector to establish more local and regional cooperatives along the principles of solidarity as was highlighted, by the noteworthy case of Cap Jaseux. Similar opportunities exist in all regions between tour operators, hotels and others. Such cooperatives allow resource and knowledge sharing, and encourage product complementarities by reducing doubling-up. Furthermore, cooperatives enable more focus on creating unique, and high quality experiences. Although such alliances give synergy for the industry, the risks associated were well acknowledged. The case of Quebec Maritime also illustrated the values in regional networking for more efficient destination marketing.

Conclusion

Quebec’s eco-adventure sector is well on its way in implementing the principles of ecotourism, despite some challenges. Overall the industry is increasingly conscientious to ecologically manage business and clients, but some work remains in this area. Ecotourism has an important role to play in Quebec, primarily to be ahead of the rest of the tourism industry in implementing the principles of sustainable development and show how tourism can positively contribute to economic diversification in a responsible fashion. The latter is also the responsibility of the whole tourism sector, given recent policy orientations in Quebec. Aside from the above issues, work remains in other areas such as establishing a quality certification program and the monitoring of industry via reliable indicators. This could raise the profile of the sector and better inform decision-makers and reassure potential investors.

Source: http://www.aventure-ecotourisme.qc.ca/