Catégories
Sustainable tourism Trends

Trends in Food Trucks: The use of local food

Local food consumption as a consumer trend

In recent years, there has been a visible shift in the demand and consumption of local and organic food. Local foods can be defined as food consumed within 100 miles of where it was produced (Hodges, Stevens, & Wysocki 2014), while other foods travel an average of 1500 miles before it reaches the consumer (Schnell, 2013).

Some of the benefits of eating local include product freshness, enriched flavour, higher nutritional and vitamin values. Research suggests consumers are aware of the benefits of consuming local foods and are willing to pay for it. Results of a recent study done in Florida shows the average spending per consumer on local foods were $43 a month in restaurants (Hodges et al., 2014).  

Do food trucks use local?

The Food and Agriculture Organization of the United Nations has recently confirmed that street food is being consumed by almost 2.5 billion people daily (Culinary Schools, 2013). The popularity and increase in numbers of this type of mobile operation has gained exposure and interest from customers in recent years.

This is mainly due to the increasing need that diners have for inexpensive, fast, and high quality gourmet food. Although this trend is increasing in restaurants, has the trend been noticed in the newer market – food trucks?

A study of food trucks in Toronto, Canada (Corpuz et al, 2014) found that customers would rather consume something grown in Ontario or Canada as oppose to having something imported into the country. When examining in-depth interviews from food trucks, results showed that 52% of the trucks claimed that they have used local products into their menu, 31% said they incorporate artisanal products, 11% said they use organic. Food trucks also source their food locally (63% source supplies from farmers markets) and claim they used those products to emphasize on healthier and cleaner food (40%) and better quality and taste (46%). Although the use of local or organic food leads to increased cost (83%), food truck operators are committed. As one interviewee stated, “It’s a strong component of our company values. As a company we believe that supporting the environment and maintaining a green footprint of our business is incredibly important”.

The data collected through the interviews indicated that food trucks prefer local because of customer preference.

The future of food?

A key aspect in sustainability for any business model is its customer base. Given the nature of food trucks and this study’s evidence of their passion for sourcing locally, customers associate themselves with the values of these trucks and develop a relationship with the owners. Consumers who purchase from food trucks are looking for a unique dining experience and food truck operators provide a unique offering in the industry.

Perhaps this sector of the food industry will push the local food movement even further.

 

Image: Urban Diner

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Around the world Products and activities

Urban creativity in the spotlight!

Over half of the world’s population lives in urban areas. By the year 2050, this percentage is expected to climb to 70%, while in North America alone, it will reach 90%! City-dwellers are already exposed to a dizzying array of options when it comes to recreational activities, entertainment, socializing and experiences of all kinds. Harbour swimming, rooftop hiking tours and camping in a chic hotel are just a few eloquent examples of urban creativity. Often urbanites themselves, tourists want to experience the city as residents do, visiting their haunts and discovering their well-kept secrets. The following article provides a quick overview of initiatives outside Quebec that help define a city’s personality and make it more dynamic for residents and tourists alike.

Harbour swimming

Since 2002, following major investments to clean up the water, it has been possible to swim in Copenhagen Harbour, the former site of significant industrial activity. An area of the city’s waterfront has been completely transformed and its new uses now include swimming and boating. Wooden boardwalks outline the swimming areas and a boat-shaped structure is used as a diving platform. The facilities are very popular during the summer months.

 

Source: R&R Associates

Breathtaking experiences

Have you ever wanted to climb up a rollercoaster…on foot? A sculpture built in the city of Duisberg, Germany, lets visitors do just that. Eleven metres high, this walkway offers visitors a unique view of the surrounding area. Located on a knoll atop an old zinc production site, the work of art is composed of steel and zinc.

Source: Inhabitat

For the past several years, visitors have been able to explore the city of Stockholm from the rooftops. Participants in this very special guided tour must don a harness and pull a safety cable along with them as they stroll above the city and take in the fabulous views while listening to commentary from a guide. Talk about a unique memorable experience!

Source: Visit Stockholm

Also in Stockholm, sightseers can ride two spherical glass gondolas to the top of the Ericsson Globe, the city’s major indoor sports and entertainment facility. In operation since 2010, SkyView offers an incredible birds-eye view of the city, a little like the funicular on the Olympic Stadium Tower in Montreal.

Source: Visit Stockholm

Urban camping

In the heart of Brooklyn, New York, the site of an old airport is set to become the largest urban campground in the United States. The National Park Service is planning to create approximately 600 campsites, making this location the ultimate in urban camping.

To satisfy the desire for outdoor urban experiences and, more importantly, offer something out of the ordinary, some hotels are inviting their guests to sleep in a tent. At Affinia Gardens in Manhattan, people staying in suites can sleep in a tent on their terrace and enjoy a s’mores-making kit (marshmallows, chocolate and graham crackers). Many visitors think that camping out in the heart of downtown New York City seems like fun.

 

Source: USA Today Travel

A different way to discover art and history

The Arenc Grain Silo in the French port of Marseille, listed as a 20th-century heritage building, has been turned into a concert hall. While retaining the building’s original façade of half-cylinders, the renovation opened them up with large windows. The ultra-modern theatre can seat 2,000 spectators. Built in 1926, the colossal structure was saved from demolition in 1996 and protected by a heritage rating. Nicknamed the “Olympia sur mer” in reference to Paris’ famous music hall, the theatre opened in September 2011.

 

Source: Ministère de la Culture et de la Communication et TreeHugger

In downtown Rouen, France, a fake radar device signals pedestrians to slow down so they can appreciate the city’s urban heritage. Entitled “zone 3,” this amusing project was developed by an artist as part of the contemporary art festival, “Rouen impressionnée.” When people walk faster than 3 km/hour, the “radar” flashes to indicate that they are moving too quickly. The humorous installation is accompanied by an explanatory sign.

 

© AFP   Source: Cyberpresse

The idea of surprising people in their daily travels has also been taken up by another art festival. As part of Chicago’s Art on Track festival, artists invade the subway with their creations. One Saturday, a train car wound its way through the city disguised as a mobile garden, with its floor and seats covered with a thick layer of grass that invited passengers to take a seat.

Source: Inhabitat

Calling all creative cities!

The cities of Quebec are also engaged in urban creativity. Competition among destinations is fierce and the world is becoming increasingly urbanized. To make our cities stimulating places to live and attractive destinations to visit, we must encourage artists, designers, architects and other creative thinkers to contribute to their growth and development (See: La créativite au service du développement urbain compte rendu de conférence).

 

 

Sources

– Agence France-Presse. «Un radar pour inviter les piétons à ralentir…», cyberpresse.ca, november 15, 2011.

– Glow, Justin. «Floating Swimming Pool Spotted in Germany», www.gadling.com, july 17, 2007.

– Guyennon, Patrick. «Marseille: un ancien silo à grains transformé en salle de spectacle», Urbanews.fr, september 22, 2011.

– Gwiazdzinski, Luc. «Ephemeral, Festive and Event-orientedCities», présenté à l’occasion de la table ronde intitulée New Times, New UrbanTourism Destinations du séminaire Urbantourism, heritage and urbanquality in Europe à Rennes, march 2009.

– Hattam, Jennifer. «Huge New Urban Campground Planned for Brooklyn», www.treehugger.com, june 15, 2011.

– Jones, Charisse. «Hotels offer visitors a chance to snooze under the moonlight», USA TODAY, agust 1st, 2011.

– Morgan, Helen. «Germany’s Roller Coaster Walkway Thrills Visitors with Views to The Surrounding Landscape», inhabitat.com,  november 20, 2011.

– Trendwatching.com. «CityLights», Trend Report 2012, november, 2011.

– Zimmer, Lori. «Chicago Subway Train Transformed Into Lush Mobile Garden on Wheels!», inhabitat.com, september 19, 2011.

Websites

Badeschiff

Skyview

Stockhlom Roof Top Hiking

World Urbanisation Prospects:

 

 

Catégories
Accommodation Issues

Restaurant industry in change: be proactive!

New regulations are being introduced in the restaurant industry. Now that consumers want to eat better and know more about the origins and composition of their food, some lawmakers are taking action. Not to be outdone, Canada will likely follow suit and pass its own new regulations in the near future. The hotel and food service industries can wait and then react to such legislation, or businesses can, as some chains have done, be proactive and take advantage of this trend to distinguish themselves from the competition.

New York City gets things started

The New York City Department of Health and Mental Hygiene has unanimously voted to phase out the use of artificial trans fats* in the city’s 24,000 restaurants by July 2008. In another first, the same department has also adopted a measure requiring restaurants with standardized menus (in other words, approximately 10% of all restaurants) to post calorie information on menus or menu boards. Although New York is the first city to adopt such regulations, if the large number of states and municipalities currently considering such measures is any indication, this is indeed a growing restaurant industry trend.

Reactions to these measures have been varied, but the NYC health department maintains that 95% of the comments received during the public consultation process supported the proposal. Complying with these new regulations may be onerous and costly for many establishments. For major restaurant chains, changing a recipe is a major logistic challenge. In addition, posting the number of calories on menus not only involves research and printing costs, it can create a crowded display.

Three days after NYC’s announcement, the Loews hotel chain was the very first such chain to announce its intention to eliminate artificial trans fats from all restaurants, shops and mini-bars in its 18 US and Canadian properties by June 2007. Restaurant chains like Taco Bell and KFC are preparing similar strategies, while Wendy’s International has already phased out trans fats from its 6,300 restaurants. Marriott International will be the second hotel chain to follow suit by eliminating all trans fats from its 2,300 establishments in the US and Canada.

The sale and production of foie gras

In addition to trans fat bans and calorie labelling, there are other regulatory measures affecting food. For example, the production of foie gras is now prohibited in many countries (e.g., Germany, Denmark, Finland, Ireland, Israel, Italy, Norway, the Netherlands, Poland (the world’s 5th largest producer before the 1999 ban), the UK, Sweden and Switzerland) and Chicago has outlawed its sale. In this case, the goal is to discourage cruelty to animals. California will also outlaw the sale of foie gras as of 2012 and the city of York in Great Britain is considering adopting a similar measure. The restaurant industry is therefore being subjected to new standards that may, in some cases, be very restrictive.

Where does Canada stand on the issues?

When it comes to foie gras, Canada remains a country open to both its production and sale. However, the elimination of trans fat is another matter. Since November 2004, Health Canada has been working with the Heart and Stroke Foundation of Canada to develop recommendations and strategies for reducing trans fats in foods to the lowest level possible. Canada was also the first country in the world to make trans fat labelling mandatory (December 2005). A proposal to phase out trans fats was tabled, but in the fall of 2005, agro-food industry representatives successfully petitioned the federal government to postpone the measure to give them time to develop alternate solutions.

Nonetheless, Canadian lawmakers are very aware of the issue and will most likely move to outlaw or severely restrict the use of trans fats in the near future. Some establishments have already adapted their menus accordingly. As of December 2006, the Pacini restaurant chain was still the only Canadian chain to have completely eliminated all artificial trans fats from its menu. This change was made with the help of clinical nutrition and cardiology specialists from the Centre hospitalier de l’Université de Montréal (CHUM) and is a concrete example of the feasibility of such adaptations. The A&W chain has significantly reduced the use of trans fats, while Starbucks has committed to eliminating them from its menu by the end of 2007, in both Canada and the US.

At the present time, there are no proposals in Canada to require calorie labelling for restaurants offering standardized menus. However, it will be interesting to follow the evolution of this awareness-building trend in other cities and states; we may be pulling out our calculators in restaurants sooner than we think!

A plus for tourism?

Although the regulations discussed here have been implemented for other reasons, their impact on tourism is also worthy of consideration. A key element in the tourist experience, food can even be the primary travel motivator. At the same time, consumers are increasingly health conscious, especially with the advent of more information about the dangers of trans fats, GMOs (genetically modified organisms), mad cow disease and the avian flu, in addition to being motivated by ethical or environmental considerations. As such, the number of regulations and incentives to reflect these consumer concerns are likely to increase.

The elimination of trans fats is part of this trend. Whether it is the subject of a municipal ordinance or simply a hotel or restaurant policy, it could be a differentiation strategy worth studying. Like the smoking ban enacted in bars and restaurants, it is attractive to many types of tourists. Although such changes can be costly, they will have to be made sooner or later. Be proactive and help your business take full advantage of its foresight!

Sources:
– The New York City Department of Health and Mental Hygiene. Press releases of September 26 and December 5, 2006, [www.nyc.gov].
– Association des restaurateurs du Québec. Press releases of October 4, 2006, and September 8, 2005, [www.restaurateurs.ca].
– Boyd, Christopher. « Loews Hotels Set To Ban Trans Fat, » Orlando Sentinel, December 9, 2006.
– Rosolen, Deanna. « Marketing to Quebecers, » Food in Canada, June 2004, Vol. 64, No. 5.
– Quan, Shuai and Ning Wang. « Towards a Structural Model of the Tourist Experience: An Illustration from Food Experiences in Tourism, » Tourism Management, June 2004.
– Health Canada. [www.hc-sc.gc.ca].

Catégories
Ailleurs dans le monde @en Products and activities

Trends in the short cruise market

Boat tours/cruises are still considered a « new » tourist product. Although Quebec’s industry is based on the star attraction of whale?watching, short cruises now represent one of the world’s most diversified product lines. The following report is an overview of the major trends characterizing this sector, an important vector for regional economic development.

The popularity of theme cruises

Companies offering short cruises continue to proliferate at a steady pace, offering a wide variety of products. Among the classic products are sunset cruises, dinner and fireworks, guided tours, boat dances and romantic suppers.

However, cruises are increasingly providing a forum for innovative activities involving role-playing, where passengers are invited to indulge other aspects of their personality and temporarily leave everyday life behind on the dock while they enjoy their time on the water. Theme cruises figure prominently in the array of nautical products offered in major North American and European cities. In addition to providing an original boating experience enabling participants to see the city from a different perspective, these tours offer access to a playful world where passengers become not just actors, but participants in the show. Among the more popular themes are casino cruises, treasure hunts and murder mysteries.

Other popular options are cruises featuring stories and history, whether local, national or international. Instead of passively observing an urban landscape, passengers participate and learn.

Enriching experiences

Professionals working in the short cruise market have recognized that their clientele has a need to escape the everyday, and seek adventure in the form of a relatively original tour. This has resulted in the use of ships that evoke the past or recreate an exotic locale. Steamboats, sailing ships and schooners are part of the heterogeneous fleet, rich in symbols, operated by this sector. There are even pirate ships, like Captain Memo’s Pirate Cruise in Florida.

Cruises give travellers a chance to familiarize themselves with local and ancestral cultures. For example, a growing number of cruise passengers are visiting Icy Strait Point, site of Hoonah, Alaska’s largest Tinglit village. This stop offers visitors contact with a culture in its natural environment.

Gourmet dining is also a key element in cruise products. As part of its river cruises in China, Viking River Cruises offers menus designed by internationally renowned chef Martin Yan.

Red Balloon Days, an Australian company specialized in original gifts, organizes the Massage & Beauty Cruise on Sydney Harbour. This three-hour cruise includes a full-body massage, a facial massage and other services devoted to relaxation and pampering.

Another Australian outfit, Captain Cook Cruises, offers dinner cruises on Sydney Harbour, featuring a recital of opera singers performing famous arias.

Something for everyone

Cruise companies are now trying to attract clienteles that they had previously tended to ignore. This has given rise to cruises targeting specific segments (gays/lesbians, families, singles, nudists, and others).

Businesspeople are one of the market segments targeted by short river cruises. Brunches, meetings, business meals, employee incentives and company parties are just some of the occasions when companies call in specialists to design activities and services especially for their needs. Organized according to various themes, these cruises rely on the cramped nature of boats to facilitate team-building.

A large number of companies offering short cruises also target the family market. No longer content to attract couples with the lure of romanticism, they would also like to position their products as true family activities: educational and fun for the kids, organized yet relaxing for the parents.

Building on the fun and festive aspect, companies are combining the nautical with the musical (live bands, DJs, karaoke, etc.), dancing (balls, salsa nights, etc.) or special events (Halloween, Oktoberfest, Mardi Gras, proms, etc.) as they aim for a younger, dynamic clientele.

Enhanced by experts

Boat tour/cruise companies try to differentiate their products by calling on renowned experts or hiring staff specialized in the natural and social environments visited. This creates products enhanced with a note of professionalism, like the following examples:

  • Companies who belong to the Niche Cruise Marketing Alliance hire experts (historians, geographers, zoologists, anthropologists, etc.) for their cruises so they can share their knowledge with passengers.
  • Quark Expeditions has invited author Jennifer Niven to participate in one of its cruises. The company organizes the Russia’s Far East & Wrangel Island cruise, which visits the places described by the writer in two of her novels. The cruise is an opportunity for passengers to learn about the history brought to life in her novels.
  • Clipper Cruise Line, a US company, offers cruises which tour sites of major 20th-century battles involving American soldiers. Whether in the Mediterranean, on Europe’s Atlantic coast, in the Pacific or in Vietnam, passengers are invited to relive these battles with the guidance of historians and experts in these periods of history.

Development of port areas

Around the world, some long-abandoned port areas are starting to attract the attention of developers. Since the downtown areas of major North American and European cities naturally tend to have limited open space, former industrial areas, and ports in particular, offer a lot of potential for new developments and neighbourhoods. Sometimes very large in size, they can accommodate ambitious, multi-functional development plans. In addition, areas located near the water are naturally attractive, meaning that development plans can be designed to accommodate both residential areas and recreational activities.

This is the approach adopted by cities like Boston and Toronto, who are merely following the successful projects initiated by many cities, particularly those in Europe. When Barcelona redeveloped its seafront in preparation for the 1992 Olympic Games, it was a pioneer in this field. Deciding to fully embrace its position on the ocean, the city completely reinvented its urban landscape and created a space where culture, city life, and commercial and marine activities could live in harmony.

Some recent practices may lead to a new perception of what constitutes a cruise ship’s home port. In Moscow, for example, when the Volga River freezes in the winter and is closed to navigation, the Volga Flot company engages in a form of « seasonal recycling » and uses one of its ships trapped at the dock as a hotel.

Source:
Chair in Tourism, UQAM School of Business Administration. « Étude de l’offre récréotouristique nautique et portuaire dans les centres urbains, » March 2006.

Catégories
Products and activities

Culture: The key to urban tourism

In the new millennium, Montréal’s leaders and opinion-makers have continually emphasized that the future of their metropolis is tied to culture. But it isn’t the only city to have recognized the value of culture. Toronto has decided to invest heavily in its cultural infrastructure, while New York City has opted to directly support creative endeavours in order to consolidate its reputation as a city of cultural excellence. More than ever before, culture is the beating heart of a city.

Economic advantages of culture

In a world where cities rather than countries are the real players in a competitive global economy, culture is now widely recognized as a vehicle of economic and urban development. By virtue of its ability to generate a creative environment that attracts the investors and talents of the new knowledge- and innovation-based economy, culture is destined to become increasingly ingrained in the urban fabric.

So it’s no coincidence that urban tourism is associated naturally with cultural tourism. A recent study by the European Travel Commission suggested that a mere 20% of tourists who visit a European city mention culture, in the broad sense of the term, as the main reason for their visit. Yet even if a large number of urban tourists do not view themselves as cultural tourists, the majority of urban vacations include at least one cultural activity.

While urban cultural tourism continues to be dominated by the great capitals of culture such as Paris and London, the current trend of improving the cultural offering means even cities previously lacking cultural interest can emerge as new tourist destinations.

Development through construction


Faced with the daunting challenges of urban renewal, many cities choose to develop major cultural infrastructures as a way of tangibly communicating the transition towards a new economic era. Among the oft-cited examples is Bilbao in Spain, which signalled its march to the future by commissioning world-renowned architect Frank Gehry to design the breathtaking Guggenheim Museum. In addition to transforming Bilbao?s image, the museum drew more than 1.3 million visitors in its inaugural year, 1997. Significantly, 79% of the visitors said they chose Bilbao as a destination with the express purpose of seeing the museum.

Bilbao’s success has inspired numerous European and American cities to revamp their images and breathe new life into tourism by constructing major architectural works.

In Scotland, the city of Glasgow, proud possessor of a substantial industrial heritage, is investing in the creation of a spectacular new Museum of Transport, scheduled to open in 2009.

Toronto, too, has launched several major projects, including the overhaul of the Royal Ontario Museum ($200 million), construction of the Opera House ($181 million), Gehry’s redesign of the Art Gallery of Ontario ($180 million) and the renovation of the Gardiner Museum of Ceramic Art ($15 million).

Rethinking the urban space

Other cities have opted instead for urban renewal projects aimed at enhancing and improving access to the culture. Some of these projects are meant to re-energize a heritage district and others to change the vocation of an old quarter, as in the case of the revitalization of Québec City’s Petit Champlain and Saint-Roch districts. The latter, site of workshops and stores since the founding of New France, is today a thriving mix of historic homes, restaurants, businesses and theatres. Saint-Roch, meanwhile, owes its new lease on life to one of the largest urban construction projects in the provincial capital. The city invested $5.2 million in the landscaping of Jardin Saint-Roch, a veritable oasis of greenery amidst the greyness of the then-neglected neighbourhood. Today the neighbourhood is a hot new destination in the heart of the city, boasting trendy restaurants, fashionable watering holes, lovely avant-garde boutiques and more than 100 artists’ studios.

Redevelopment can also help structure the urban cultural offering. In Montréal, municipal leaders have been working in partnership with local tourism and cultural sectors since 2003 on development of an arts and entertainment district to be called the « Quartier des spectacles. » A similar initiative was recently launched by Vancouver, which this past April (in collaboration with British Columbia’s Ministry of Tourism, Sports and Arts) announced a $10-million investment to support creation of a cultural precinct in the heart of downtown.

Vienna, meanwhile, saw fit to think big, combining the concept of a cultural district with new cultural buildings to create a kind of « complex of culture » – the Vienna Museum Quarter. At 60,000 square metres, the vast cultural-tourism-recreational site features more than 40 cultural institutions showcasing art in all its forms. In its first year, the complex welcomed more than two million visitors.

Urban vitality and local culture

Other cities are tackling the issue of cultural development with an approach that’s less about architecture and urbanism, and more about trying to promote and support the creativity of artists and artisans as well as the characteristics of the local populace. In this vein, the mayor of New York recently declared that development of the city’s cultural vitality depends on the energy of its cultural endeavours, and that a special office would therefore be created to directly support creative artists and actively defend New York’s title as North America’s arts and culture capital.

In Washington, DC, in an effort to ensure that cultural development benefits all, the organization Cultural Tourism DC has developed self-guided walking tours through historic neighbourhoods located outside the traditional city centre. The objectives were to promote Washington’s different neighbourhoods, get local communities involved, develop cultural products and foster success by ensuring products were truly ready to receive visitors. This approach recognizes culture as an engine for tourism development, and that participation of the local population is necessary for sustained cultural development.

Meanwhile, the popularity of many festivals among locals and tourists alike is another interesting illustration of how culture can act as a promoter of local development. French sociologist Gilles Arnaud says the success of festivals arises out of a number of trends, such as:

  • the quest for pleasure, shared feelings, and spontaneity, rather than over-intellectualized pursuits,
  • an attraction to the transitory, as opposed to the traditional idea of culture as something durable, permanent and intangible down through the ages.

Authenticity comes first

It appears each city must adopt an approach to cultural development tailored to its specific circumstances, history and means. Urban and cultural tourism, for its part, is simply what flows from the existing and constantly evolving dynamics between the inhabitants of urban spaces and those who visit them. City planning, sociology, tourism and ultimately the economy itself appear to be but variables in the same equation: that of living well together.

In collaboration with Matthieu Clair Saillant

Sources:
Brault, Simon. « Montréal, métropole culturelle inachevée, » Le Devoir, April 27, 2006.
City of Vancouver. « Province and City Plan New Vancouver Cultural Precinct, » Press release, April 5, 2006.
Cloutier, Mario. « Montréal n’a rien à envier à Toronto comme métropole culturelle, » La Presse, May 10 , 2006.
Commission Européenne du Tourisme. « Une étude de l’OMT et de la CET analyse les futurs enjeux du tourisme urbain et de la culture en Europe, » Press release, November 8, 2004.
Joyal, Serge. « Montréal a-t-elle perdu son statut de Capitale culturelle du Canada? » La Presse, August 15, 2005. Plaza, Beatriz. « Evaluating the Influence of a Large-scale Cultural Artefact in the Attraction of Tourism – The Guggenheim Museum Bilbao Case, » Urban Affair Review, Vol. 36, No. 2, November 2000.
Rioux Soucy, Louise-Maude. « Tourisme culturel: New York sort les griffes, » Le Devoir, April 6, 2006.

Catégories
Sustainable tourism Trends

Authenticity – What do they really want?

The search for authenticity is a predominant trend driving tourism because travellers are looking for unique experiences that are part of our vibrant and varied world. Quebec is not Venice, the Inuit are not like the Aboriginals of Australia and a sugaring off party bears no resemblance to a traditional raclette party in a Swiss chalet. With the rising interest in sustainable tourism, authenticity is taking centre stage. However, it is also raising a number of issues.

Like eco-tourism, learning tourism and the concept of experience, the notion of authenticity is open to many interpretations, depending on whether one is a tourist or a tour operator developing a marketing strategy.

The theory

Authenticity refers to an original experience that is true to reality. Its meaning becomes clearer when one thinks of its opposites: falseness and imitation. In tourism, authenticity refers to:

  • Wanting to experience a different way of life
  • A manifestation of the identity of a people or a group of people
  • Customs and traditions: examples of how a destination differs from one's own; a window onto its culture, heritage, history and identity
  • The opposite of globalization and its resulting standardization: today, beaches, palm trees and hotels look pretty much the same the world over
  • The discovery of places in a country that remain untouched by modernism and still maintain traditional methods and ways of life
  • Travel with added value and quality of experience

In addition, authenticity quite « naturally » fits with the current trend to sustainable tourism. The search for authenticity reflects the needs of urban tourists from industrial countries; when these people travel, they seek something outside their daily lives, something innovative and different, an escape. They want to experience new things and enjoy the sensation of being where things are real and original. They want to be able to say « I was there. » For example, even though Japanese travellers can easily find clothing in Tokyo made by a top Parisian couturier, buying the same clothing in Paris where the couturier's shop is located is a completely different experience.

Authenticity can be measured in terms of the tourist's own values. It occurs when travellers return home feeling they have truly experienced a change in scenery, gained a better understanding of the country visited and its development, or connected in some way with the local population.

The practice

The authentic nature of a destination is a tremendous resource. One does not need the pyramids of Egypt; every community has a unique history and culture. It is simply a matter of highlighting these elements for the benefit of tourists. For example:

  • Organized tours that include a visit to a sugar bush or some ice fishing
  • A simple forest hike becomes something more when led by a Native guide
  • An evening of storytellers recounting local tales and legends
  • Economuseums showcasing traditional craft trades and expertise
  • Aboriginal tourism with its cultural performances, cuisine and crafts
  • Fall colours and fine meals prepared with regional produce and products
  • Souvenirs created by local artisans who are available to the public
  • Observing snow geese in migration, or whale watching
  • Travellers stepping off the beaten path to discover a community festival and mingle with locals

The grey areas

Writing in the magazine Espaces, Viviane Hamon, a consultant and lecturer at the Institut Universitaire Professionnalisé (IUP) Métiers de la montagne in France, gives the example of the lavender harvest in a Provençal village. Although production is mechanized and propane gas has replaced straw during the distilling of the product, the image tourists have is of people in traditional garb cutting lavender with a sickle. Therefore, during the Fête de la lavande (Lavender Festival), locals dress up and take out an antique copper still and carts to sell their products. The authenticity sought by tourists disregards economic activity and even the natural cycle of the seasons; tourists want to see active distilleries in November, when all the real ones have already ceased production. Can we protest such practices and complain of false representation?

A similar question arises when it comes to souvenirs. The fact is, artisans often adapt their wares to suit the preferences of tourists. Is this a normal process or should this be seen as a threat to product authenticity?

The creation of a tourism product that presents an artificial world or reproduces the attractions of other destinations is the opposite of authenticity. Why, then, are Walt Disney World and Las Vegas so popular? Why are certain destinations, like Dubai, becoming so overstated and excessive? These fabricated worlds are examples of another current trend. Who is legitimately entitled to define the authenticity of a product? Tour operators put together travel products according to demand and this strategy simply echoes the advertising messages that meet the expectations of tourists.

During his speech at the first Tourism Summit in 1999 in Chamonix, Étienne Pauchant, at that time a marketing and development manager at IPK International, succinctly summarized the importance of authenticity in sustainable tourism: « Authenticity is synonymous with tourism that is done well. »

Sources:
– Etienne, Pauchant. « La part de l'authenticité dans le tourisme durable, » First Tourism Summit, Chamonix, December 1999.
– Hamon, Viviane. « Authenticité, tourisme durable et marketing, » Espaces 228, July-August 2005, p. 42-56.

Catégories
Marketing @en

« Seduce » your clients!

Within ten years, more than half of the world's population will be living in cities. Tourism regions can get ready to capitalize on the business potential represented by stressed-out urbanites. Mutually beneficial relationships could develop between city-dwellers in need of a short-term getaway and the surrounding areas, rich in wide-open spaces and numerous opportunities for relaxation.

Hoping for a magic solution

Most participants who attend conferences, conventions and workshops are hoping to discover the next big trend that will magically solve all their problems. All too often, they are presented with information they already know: growth in short-term trips and nearby destinations, rapid urbanization, extending the tourism season, strong competition among destinations, etc. Is there anything to be learned here?

How about combining trends?

We all know about the rapid growth of urban populations. By 2015, more than half of the world's population will be city-dwellers; by 2020, close to 90% of Canadians will be living in the country's 25 greater metropolitan areas.

« Urbanization » means a large number of tired, stressed-out people, many of whom are desperate to escape to the country and enjoy nature. Rapidly increasing urbanization, combined with the growing trend towards short-term stays, could well be the magic solution we have all been hoping to find.

First seduce, then pounce

Rural areas are blessed with a natural resource that can meet the physical and mental needs of city-dwellers year-round. How can these stressed-out individuals resist the invitation to relax, slow down, drink in the fresh air, escape the rat-race, reconnect, enjoy interacting with others, savour a sense of well-being… these all constitute persuasive arguments for companies eager to attract this kind of clientele.

Some Club Med brochures have been designed with this principle in mind. The first two or three pages flaunt the country's charms and highlight its most seductive aspects. The contact information for the relevant Club Med offices is printed on the final page, to capitalize immediately on the customer's decision to purchase.

Seductive marketing

Your « seduction campaign » will be even more effective if, in addition to highlighting your region's assets, you segment the information based on the lifestyles of your prospective clientele. For example, the marketing strategy developed by the CDT (Comité départemental du tourisme or Regional tourism committee) of Orne, France focuses on the « sheer pleasure » of its weekend getaways:

Experience a weekend of Sheer Pleasure in the Orne region of Normandy, France.

  • If you love golf or riding, click the Great Outdoors icon
  • If you prefer setting your own pace, click the Relaxation icon
  • If you'd rather laze in the sun, click the Beach Bum icon
  • If you're the get-back-to-nature type, click the Country Style icon


The Aube region in Champagne, France is marketing itself as « Aube, the place you've been longing for ». A number of French tourism organizations have used the slogan « Go ahead; indulge yourself » to emphasize the pleasure factor of their weekend getaways, resorts and other tourism products. And, the phrase « No artificial colours or additives » is the perfect endorsement for a region's natural charms!

Perhaps reading these examples has inspired you to develop a strategy that relies less on enumerating the various activities on offer, and more on seducing the potential consumer with your region's unique appeal.

Sources:
– Dany, Carole. « Enjeux et pratiques de désaisonnalisation dans les territoires ruraux, » Agence de communication Cadran Solaire, colloque Imatourisme 2004, Moliets – Landes, France, 5 octobre 2004.
– Laliberté, Michèle. « Boule de cristal, que nous prédis-tu?, » Réseau de veille en tourisme, 31 mai 2004.

Catégories
Products and activities

Up close and personal

As has been said before, the quest for authenticity has become a general trend. Beyond the major natural attractions and must-see sites, travellers visiting foreign countries are interested in experiencing the local culture and soaking up the lifestyle. Rural tourism fits in nicely with this desire for immediacy, but the trend also represents an opportunity for big cities to diversify their approach and keep visitors coming back. Some businesses understand this and are offering tourists a chance to experience the unique culture of local people and neighbourhoods

Leaving the Beaten Path Behind

Discover the « Paris des Parisiens » and the soul of its neighbourhoods, immerse yourself in the city’s history and culture, eat traditional dishes with a family, take a guided tour led by residents of the area, visit local hangouts, join in a community event, stay with local people, and so on. What better way to accommodate visitors looking for this kind of interaction?

Beyond the scope of organized tours and classic itineraries, an alternative range of travel options is springing up to cater to small groups and independent travellers seeking uncommon experiences and contact with the locals. Not missing a beat, Paris has incorporated these alternative services into its tourism diversification strategy.

Neighbourhood Pride

Services such as Meet the Danes, Like-a-Local, Global Greeters, Fédération Stattreisen and Belleville insolite are cropping up all over the place. Their role is to connect travellers with local residents who act as tour guides. The formula varies; some services are free and some charge a fee, some operate with the help of volunteers and some offer a more personalized service. For instance, Meet the Danes gives tourists the opportunity to share a traditional meal with a Danish family in a friendly and welcoming setting. The organization finds host families of similar age and interests.

Meals, lodging and outings are all part of the unique experience offered by Like-a-Local, an organization which operates in The Netherlands, Belgium, Portugal, Spain and Sweden. Be it shopping in Stockholm, discovering the old and new faces of Lisbon, checking out the nightlife in Oporto, sampling « pinchos & tapas » in Madrid or staying on a houseboat in Amsterdam, there’s something to appeal to every traveller.

Under the banner of Global Greeters, services in Toronto, Fairbanks (Alaska), Melbourne and Adelaide (Australia), Buenos Aires (Argentina), New York, Houston, and Chicago make a visit to their city memorable with a free tour-guide service staffed by volunteers. Speaking different languages, and of all ages and backgrounds, they proudly show off their city while providing visitors with a wealth of « insider » information.

In Germany, the organization Fédération Stattreisen (loosely meaning « travelling differently ») adheres to the practices of sustainable development and low-impact tourism, and standards are very strict. Comprising 19 associations in 23 German cities as well as Brussels and Bern, their tours focus on exploring a city and its neighbourhoods while avoiding the usual tourist traps. They combine encounters with local residents with an in-depth look at the city’s history, politics and people. Quirky or little-known aspects of the destination are also covered.

In Paris, Belleville insolite is doing some groundbreaking work in the art of community-supported tourism with an approach that differs radically from the traditional tour blueprint. Young guides, mostly students on the verge of entering the professional world, take visitors to see the attractions of this vibrant and cosmopolitan Paris neighbourhood. Several other initiatives have also been developed, including some that target new residents, seniors and the unemployed.

Trading Places

Along with saving the traveller money, home-exchange is another way of fulfilling a visitor’s desire for authenticity. Living in a house in a foreign country, buying from local merchants, adapting to the local rhythm of life, meeting local residents and seeking neighbourly advice are all experiences the make tourists feel they are soaking up the local culture.

The Internet has given the home-exchange phenomenon a real boost. The HomeLink International website has 13,500 members in 69 countries, while HomeExchange.com boasts 9,000 members in 85 countries.

Going Local

Introducing visitors to the local culture begins with a chocolate from the local confectionary placed on a guest’s pillow, with furnishings that reflect the national culture, with a B&B operator who invites the visitors to join the family for dinner, with a party that gets the visitor up and dancing, with a tour of undiscovered areas, with a car rally that involves tourists discovering new places, with shopping locally and chatting to residents…

In essence, local community participation enhances a visitor’s experience while reducing the stresses high-volume tourism can cause.

Sources:
– Gaboury, Louise. « Des résidants font découvrir leur ville aux touristes, » La Presse, April 8, 2006.
– Holm, Olaf. « De Paris à Berlin, de Bruxelles à New York – Visiter autrement les villes du monde, » Cahier Espace. No. 78, July 2003, p. 134-143.
– Springwise. « Cultural Exchange for a Day. » Springwise Newsletter, May 2, 2006.
On the Web:
www.meetthedanes.dk
www.like-a-local.com
www.adelaidegreeters.asn.au
www.homelink.org
www.homeexchange.com
www.trocmaison.com
www.echangedemaison.com

Catégories
Issues Trends

What do we see in our crystal ball?

The pace of everything will only speed up. We see trendy new destinations, enthusiasm for new products, pronounced customer segmentation and new players that shake up a sector of activity. Lots will be going on in the tourism industry.

Overall factors

  • Socio-demographics – Populations will be increasingly concentrated in urban areas. By the year 2015, over half of all humanity will live in cities. By the year 2020, nearly 90% of the Canadian population will reside in the country’s 25 largest urban regions. The globalization of the job market will lead to greater geographic mobility.
  • Growth period – The largest economic increase in global tourism should occur from 2010 to 2020 with the arrival of emerging markets, such as China and India, and significant growth of close-to-home travel and short trips. 
  • Security – Terrorism will be part of the equation, and travellers will adjust. The impact of terrorist attacks will be more local. Security measures will be standardized around the world and their cost will push airfares up.
  • Environment – Environmental and social awareness will increase. In tourism, this trend will take several forms like ecotourism, equitable tourism, responsible tourism and sustainable tourism. Certain hotels will become eco-friendly. As certain places sustain damage, mass tourism will decline. 
  • Technology – Technology will continue to develop at a rapid pace and involve all sectors of the industry. For example, cellular phones will be used to plan and organize all aspects of trips, and high-definition televisions and computers will provide virtual visits of a destination, with sights, sounds, scents and textures, as if the prospective traveller were actually there.  

Sectors of activity

  • Airline industry – With their greater speed and capacity, planes will make available to many travellers destinations that still seem remote. As the world becomes smaller and more accessible, the door will open to affordable long-haul getaways. 
  • Accommodation – Hotel rooms with state-of-the-art technology will make it possible to combine business and pleasure, switching focus as needed.  

Clientele and products

  • Clientele – International tourists will exceed one billion in 2010, rising to 1.5 billion in 2020. As baby boomers retire en masse from 2010 to 2020, they will represent most of this clientele and shape demand; they’re active, educated, healthy, demanding and more adventurous. Forget the shuffleboard! When it comes to emerging markets, young adults will have the most impact. 
  • Destinations – A new hierarchy of destinations will take hold as Asia and India become more popular. Combined with the growth of new destinations (Qatar, Brazil, Slovakia, etc.), competition among countries will be more intense. The various regional economic agreements (EEC, APEC, etc.) will facilitate travel within trade zones, and tourism will become a regional, rather than global, phenomenon. 
  • Products – Offbeat ideas will continue to emerge. Products like extreme adventure, learning travel, and even silence and relaxation will reflect customers’ life styles. The demand for quality products will be strong.

Sources:
– Sarrasin, Bruno and Guy-Joffroy Lord. « L’évolution du tourisme international: une analyse prospective à l’horizon 2010, » Téoros, fall 2003, p. 5-9.
– The Thomson Future Holiday Forum, [www.lexispr.com/thomson/report.htm] 2004.

SEE ALSO

Global Megatrends Revolutionizing the Tourism Industry at the Dawn of the Third Millennium
By Michael Nowlis, Tourism Control Intelligence